Terms of service

We're here to make your fragrance experience as delightful and seamless as possible.

🛍️ Need Help?

Whether you need assistance placing an order, tracking a shipment, or resolving an issue, our customer support is just a message away.

🔁 Return & Exchange Policy:

We accept returns and exchanges under the following conditions:

  • Returns are accepted within 7 days of delivery for unopened and unused products.

  • Perfumes that have been used more than 20% are not eligible for return or refund.

  • Testers are non-returnable and non-refundable.

  • Exchanges are only allowed for items that were delivered damaged or incorrect, and must be reported within 24 hours of delivery.

⏱ Response Time:

We usually respond within 24 hours (Monday to Saturday).

📞 Contact Us:

📧 roohbysangani@gmail.com
📱 +92 370 2194028
🕐 Mon–Sat | 10:00 AM – 6:00 PM