Terms of service
We're here to make your fragrance experience as delightful and seamless as possible.
🛍️ Need Help?
Whether you need assistance placing an order, tracking a shipment, or resolving an issue, our customer support is just a message away.
🔁 Return & Exchange Policy:
We accept returns and exchanges under the following conditions:
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Returns are accepted within 7 days of delivery for unopened and unused products.
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Perfumes that have been used more than 20% are not eligible for return or refund.
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Testers are non-returnable and non-refundable.
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Exchanges are only allowed for items that were delivered damaged or incorrect, and must be reported within 24 hours of delivery.
⏱ Response Time:
We usually respond within 24 hours (Monday to Saturday).
📞 Contact Us:
📧 roohbysangani@gmail.com
📱 +92 370 2194028
🕐 Mon–Sat | 10:00 AM – 6:00 PM